Schedules now come in two modes. Natural plans new session times every day from each agent's own timezone, with one long sleep block, short breaks between sessions, and the occasional day the account sits out. Fixed keeps the weekly grid you paint by hand.
New accounts start on Natural. A first agent no longer arrives scheduled around the clock, and an extra agent no longer arrives with an empty schedule it can never run on. Accounts you already have stay on Fixed until you switch them yourself, and your painted grid is kept either way, so you can move back at any time.
The Schedules page shows a seven-day preview one day at a time. It reports the coverage the plan actually achieves rather than a number to aim at, so sleep, breaks and gaps are visible instead of hidden. Set allowed hours and days off per agent, press Try another pattern for a different week, then apply. The setup wizard uses the same preview, so the schedule you approve is the one the account is created with.